FAQ

Signing up is quick. Click the “Create Account” button and enter your name, date of birth, email, and a secure password. You must be 21 or older and physically located in Pennsylvania to play for real money. During registration you'll be asked to confirm your address and accept the terms and conditions. If you want to jump straight into play after signing up, make a minimum deposit of $10. For a guided start, visit our signup page for step-by-step prompts and helpful tips.

Wind Creek offers a 100% Welcome Deposit Match up to $400, automatically credited on your first deposit. No bonus code is required. The minimum deposit to activate the match is $10. This bonus has wagering requirements: 1x on slots, and effectively 5x on table games and video poker due to their 20% contribution rate. The bonus is sticky and must be wagered within 60 days. Excluded games include craps, roulette, Sic Bo, baccarat, and sports betting. For full terms, check the Promotions page before depositing.

At this time, there are no no-deposit bonus codes for Wind Creek Casino. The main new-player offer is the automatic Welcome Deposit Match (100% up to $400) that credits on your first qualifying deposit. We occasionally run promotions and special offers. If a no-deposit promotion becomes available, it will be listed on the Promotions page and announced to registered players. Always read the specific terms and expiration dates before claiming any bonus.

You can deposit with Visa, MasterCard, or American Express in US dollars. The minimum deposit for the welcome match is $10. Deposits are typically instant, letting you play right away. Withdrawals require identity verification and processing time; standard methods include the same card used for deposit or ACH/bank transfers where available. Processing times vary — e-checks and card refunds can take a few business days once approved. Pending verification or large withdrawals may take longer. Always make sure your account details match your bank’s information to avoid delays.

Wagering requirements are the playthrough amounts you must meet before bonus-related funds or winnings become withdrawable. For the Welcome Match, slots contribute 100% toward the 1x wagering requirement. Table games and video poker only contribute 20%, effectively meaning a 5x playthrough for those games. Live casino and certain table games contribute 0% and do not count toward wagering. Bonuses are sticky by default, which means bonus funds must be wagered before withdrawing related winnings. Most bonuses expire 60 days after issuance, so plan your play accordingly.

Slots count 100% toward wagering, so every spin helps clear bonus requirements. Table games and video poker contribute 20% toward wagering, which raises the effective playthrough for those games. Live dealer games, craps, roulette, Sic Bo, and baccarat contribute 0% and won’t reduce bonus requirements. If you prefer clearing a bonus quickly, focus on slots from our featured providers. Keep an eye on excluded or restricted games listed in each promotion’s terms to avoid unexpected shortfalls.

Yes. Wind Creek Casino is fully mobile-optimized for modern iOS and Android browsers so you can play slots and many table games on smartphones and tablets. The site adapts to your screen for smooth navigation and touch controls. If you prefer a dedicated app, availability varies by device and state. Check your device’s app store or the mobile page for current download options and system requirements.

Wind Creek partners with top providers, including IGT, Lightning Box Games, and NetEnt, delivering a mix of classic and modern slots, video poker, and table games. You’ll find popular titles, progressive jackpots, and a rotating selection of new releases. Game availability may vary based on your location in Pennsylvania and ongoing content updates. For a full roster and to explore game types, visit our games page.

Yes. Wind Creek Online Casino operates under regulation in Pennsylvania and complies with state laws and standards. We follow strict licensing requirements and oversight by the Pennsylvania Gaming Control Board to ensure fair play and responsible operation. You must be physically located in Pennsylvania and at least 21 years old to play for real money. Geolocation technology confirms your location before real-money play is allowed.

To verify your account, you may be asked to provide a government-issued photo ID (like a driver’s license or passport), proof of address (utility bill or bank statement), and the last four digits of the payment card used for deposit if applicable. Verification helps keep accounts secure and ensures compliance with state regulations. Most verifications are processed within 24–72 hours after submission. Large withdrawals or mismatched details can extend this window. Upload clear, legible documents to speed approval.

First, try clearing your browser cache, checking your internet connection, or switching devices. If the issue persists, use our live chat for real-time help, or email support@play.windcreekcasino.com with a clear description and screenshots where possible. For account or payment issues, include your account email and any transaction reference numbers. Our support team is available to resolve login problems, deposit errors, or game malfunctions quickly. For immediate guidance, visit the support page.

Wind Creek uses industry-standard security measures, including SSL encryption, secure servers, and routine audits to protect your personal and financial data. We employ fair-play testing and trusted software providers to ensure game fairness. We also take responsible gambling seriously. Players can set deposit limits, session time limits, and self-exclude if needed. If you need help or suspect problem gambling, visit our responsible gambling resources or contact support for tools and guidance. Remember to play within your means and treat gambling as entertainment, not income.